I really appreciate your question because it highlights something that is really important – that how a CEO communicates with the employees and management team in his or her organization will depend on the culture of that organization. There is no doubt that face to face is important – it is just how you structure that meeting. It reminds me pf something a friend told me the other day, for 16 years his organization had the same CEO and not once did the CEO bother to visit the employees in locations outside headoffice. A new CEO was recently appointed and one of his first actions was to visit all locations outside headoffice. That one small step has had such a significant impact that the unspoken message was clear – that everyone matters and he was keen to understand their aspect of the business.
So my point is you don’t have to do much to make a big difference.
If you would like more ideas just click here to find out what other organizations have implemented in terms of CEO communication.
Thanks for your question.
Marcia

Thanks for the enlightening article.

I have a change coming up at the company I work for, so of course, my first step was to come to your website to find some ‘knowledge & tips’ to help me thru it.

This article really pointed me in the right direction.

I would have expected too much from the mid level managers.

I never thought about them passing along their ‘fear of the un- known’ to our staff.

Can you explain which of the communications you think the CEO should be directly involved in?

Thanks in advance, Gigi Malone