Comments on: Transformational Leadership: 3 Ways To Create Transformation In Organizations http://www.transformational-leadership.com/transformational-leadership-3-ways-to-create-transformation-in-organizations/ Just another WordPress weblog Thu, 24 Jun 2010 00:16:53 -0700 http://wordpress.org/?v=2.8.6 hourly 1 By: admin http://www.transformational-leadership.com/transformational-leadership-3-ways-to-create-transformation-in-organizations/comment-page-1/#comment-159 admin Wed, 10 Mar 2010 20:38:21 +0000 http://transformational-leadership.com/?p=230#comment-159 Hi Mitchell, Thanks for your question. I think it is important that you offer two options. If your organization is focussed on making significant change to a particular aspect of its' business then go ahead and ask for feedback and suggestions for improvement on that specific area. However I think it is also useful for employees to have a say on other areas that could be improved as an integrated approach to improving multiple aspects of customer service will have a significant impact than just improving one aspect. You might want to have a look at more case studies on engaging employees with improving customer service to get more ideas, <a href="http://www.thefutureofemployeecommunication.com" rel="nofollow">The Future of Employee Communication - 50 Case Studies of Excellence</a>. Good Luck!. Hi Mitchell,

Thanks for your question. I think it is important that you offer two options. If your organization is focussed on making significant change to a particular aspect of its’ business then go ahead and ask for feedback and suggestions for improvement on that specific area.
However I think it is also useful for employees to have a say on other areas that could be improved as an integrated approach to improving multiple aspects of customer service will have a significant impact than just improving one aspect.

You might want to have a look at more case studies on engaging employees with improving customer service to get more ideas, The Future of Employee Communication – 50 Case Studies of Excellence. Good Luck!.

]]> By: Mitchell Reilly http://www.transformational-leadership.com/transformational-leadership-3-ways-to-create-transformation-in-organizations/comment-page-1/#comment-146 Mitchell Reilly Fri, 26 Feb 2010 19:19:45 +0000 http://transformational-leadership.com/?p=230#comment-146 Hi Marcia, You write: 'To supplement the face to face meetings with managers, a bi-weekly newsletter was produced. Each issue was 2 pages in length and included a dedicated space for employees to make suggestions to managers for improvement in customer service.' My company is about to start a newsletter to it's employees. I love the idea to give the employees space to leave comments. Do you think we should ask certain questions to generate responses or should we just leave it to them to voice their opinions? I'll look forward to hearing your reply, A New Constant Contact User (a newsletter service provider) Hi Marcia,
You write:
‘To supplement the face to face meetings with managers, a bi-weekly newsletter was produced. Each issue was 2 pages in length and included a dedicated space for employees to make suggestions to managers for improvement in customer service.’

My company is about to start a newsletter to it’s employees.

I love the idea to give the employees space to leave comments.

Do you think we should ask certain questions to generate responses or should we just leave it to them to voice their opinions?

I’ll look forward to hearing your reply,
A New Constant Contact User
(a newsletter service provider)

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