I have purchased your book & look forward to reading it.

I will continue to look for more interesting articles from you

please keep them coming..

I learn so much from you,
Bessie

Thank you for your comments. One of the most important ways to measure the success of any change program is the impact it has on customer service. There are many different sources of business data and customer service measurement tools that you can use to evaluate how successful you have been. In Chapter 3 of my eBook Transformational Leaders – How Great Leaders Change Organizations it outlines all this information clearly. You can purchase the eBook on this site. Hope this helps.

Marcia

I have come to your site, after hearing a lot of wonderful things about your consulting work. I knew I could find information that would help me have the answers my superiors expect of me. Your detailed explanation is just what I needed.

Our company has a merger planned. I am the head of the Customer Service Dept.
I have been concerned that my skills might not be up to this task.

I have learned a lot from this post, but I’m still a little unsure how to measure results?

Can you explain it to me?

Thanks, Bess Hammond